Cybraum
CX360 is a powerful Customer Experience Management platform designed to help businesses capture, analyze, and act on customer feedback in real time.
CX360 is an intelligent feedback management system that helps businesses systematically collect customer feedback across multiple channels and convert it into structured insights and corrective actions..
Unlike traditional feedback forms, CX360 is industry-configurable, meaning each business sector gets a tailored experience designed around its operational model.
CX360 brings together customer feedback and operational control in one unified system.
Capture feedback instantly through QR codes, digital forms, kiosks, or mobile devices.
Collect feedback from in-store, online, and assisted service interactions.
Automatically categorize feedback based on type, department, location, or service area.
Assign, track, and resolve customer issues with structured workflows and accountability..
Separate dashboards for management, supervisors, and executives for better visibility.
Understand customer satisfaction trends, service gaps, and operational performance in real time.
Instant alerts for negative feedback or critical service issues for faster resolution.
CX360 helps businesses shift from reactive service handling to proactive experience management.
Instead of waiting for problems to escalate, organizations can identify issues early, act quickly, and continuously improve customer satisfaction.
CX360 goes beyond feedback collection, it ensures action is taken.
This ensures every feedback leads to operational improvement.
Businesses choose CX360 because it delivers more than feedback collection, it delivers experience transformation.
CX360 is not a one-size-fits-all system. It adapts to the way your business operates.
Capture instant feedback from diners during or after service. Feedback is mapped to service areas such as food quality, staff service, cleanliness, and overall experience.
Designed to capture guest feedback across their entire stay journey.
Built for multi-floor, multi-department retail environments where customer interaction happens across multiple executives.
Customers submit feedback through QR codes, kiosks, or digital links.
Feedback is categorized and analyzed based on type and severity.
3. Issues are automatically assigned to relevant departments or staff.
Managers monitor corrective actions until closure.
Insights are used to improve service quality and customer satisfaction.
With CX360, every customer voice becomes an opportunity to improve operations, empower teams, and enhance brand reputation.
